DONOR STEWARDSHIP ASSOCIATE

 

Hours: Full-time (37.5 hours/week)

Duration: Temporary (1 year contract)

Location: Toronto/Ottawa – (Hybrid - onsite at least once a week)

Salary: $ 79,235.58 per annum

Travel: Travel may occasionally be required as part of the position

Deadline: Applications are accepted until end of day (eastern time) May 20, 2025

Union: Unifor Local 567 

 

Amnesty International Canadian Section - English Speaking (AICSES) is seeking a dynamic Donor Stewardship Associate. Reporting to the Manager of Individual Giving and Supporter Services, the Donor Stewardship Associate (DSA) is a key fundraising team member, responsible for cultivating and strengthening relationships with donors, primarily focusing on the monthly giving program. This position will ensure high-quality engagement, retention, and growth among monthly donors while supporting stewardship efforts across other fundraising programs.

The DSA participates, plans, implements, and evaluates a wide range of services focused on retaining existing supporters and deepening the relation with Amnesty. The DSA is passionate about building lasting relationships to drive the organization’s mission forward.

The DSA ensures that diversity, equity, inclusion (DEI), anti-racism, and anti-oppression (ARAO) principles and practices are integrated into day-to-day interactions with all stakeholders and into strategies and materials. In that sense, the SSA plays a significant role in preserving and maintaining the organization's overall reputation.

All employees must contribute to gender equity, integrate youth perspectives, and address the broader goals of diversity, equity, inclusion, and anti-oppression.

 

Monthly Giving Program                                                                                                         

· Manage and execute a comprehensive stewardship plan for monthly donors, ensuring consistent engagement, retention, and upgrade opportunities.

· Develop and implement personalized donor touchpoints, including impact updates, thank-you communications, and special recognition efforts.

· Monitor monthly donor retention rates, analyze trends, and recommend strategic improvements.

· Participate in monthly donor acquisition campaign development and scheduling with MDAC (Monthly Donor Acquisition Coordinator) to ensure integrated stewardship measures.

· Respond to donor inquiries and process updates to donor information in collaboration with MDAC.

General Fundraising program – Stewardship & Engagement                        

· Support stewardship efforts for other fundraising programs, including Major Gifts, Annual Giving, Legacy giving, and any other special campaigns.

· Assist in the development of donor recognition materials such as thank-you letters, reports, and impact stories.

· Coordinate stewardship events, virtual gatherings, and donor appreciation initiatives.

· Collaborate with the Communications/Marketing, Activism and Campaigns teams to create engaging donor content across email, social media, telemarketing and direct mail.

· Maintain accurate donor records and track engagement activities in the database.

Support to Individual Activism                                                                                                

· Regularly analyze donor retention and giving patterns, providing insights and recommendations to improve stewardship efforts.

· Generate reports and dashboards to track the effectiveness of donor engagement strategies.

· Assist in the preparation of annual stewardship reports and donor impact assessments.

 

Data, Reporting and Other duties                                                                           

· Regularly analyze donor retention and giving patterns, providing insights and recommendations to improve stewardship efforts.

· Generate reports and dashboards to track the effectiveness of donor engagement strategies.

· Assist in the preparation of annual stewardship reports and donor impact assessments.

· Performs other duties as assigned by the Manager and/or Director of Fundraising.

Amnesty International Canada is seeking an individual who can contribute to the diversity of Amnesty’s workforce and its inclusive, anti-racist and anti-oppressive practices. The successful candidate will have a deep and abiding commitment to tackling systemic issues affecting historically marginalized employees and communities with a specific lens of anti-racism, feminism, intersectionality, and accessibility to external and internal work. This includes an ability to support in building an environment that reflects Amnesty International Canada’s promotion of a culture of respect, equity, and fairness. 

 

· Post-secondary degree or diploma (or equivalent experience) in fundraising, nonprofit management, communications or related field.

Experience:

· A minimum of three years of experience in donor relations, fundraising, or customer service.

· A minimum of three years of CRM, or donor database experience with demonstrated ability to manage and maintain accurate data.

· Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.

· A minimum of three years experience working with consultants, vendors preferred

· Experience with Amnesty and its fundraising programs is a definite asset for this position.

· Knowledge of best practices in donor stewardship and monthly giving programs.

· Excellent verbal and written communication and diplomacy skills preferably communicating with existing or prospective donors via e-mail and digital channels, direct mail, and phone with the ability to handle sensitive and confidential information appropriately and with discretion

· Knowledge translation of complex policy and campaign materials into appropriate engagement material for different donors and using different channels.

· Excellent project and time management skills with very keen attention to detail, coupled with the ability to multitask

· Proficiency with various software applications including Microsoft Outlook, Microsoft Word, and Excel.

 

· Positive, client service oriented; focused on problem-solving and end-user satisfaction.

· Requires patience, attentiveness, active listening and level-headedness

· Proven commitment to self-development in the principles of anti-racism, anti-oppression, diversity, equity, and inclusion

· Proven ability to apply an intersectional lens to your work to achieve anti-oppression in practice.

· Passion for Amnesty International’s mission in the protection and promotion of human rights for all people

· Demonstrated knowledge, training and experience in applying intersectionality, anti-racism, anti-oppression, anti-Black racism, discrimination, and decolonizing practices.

· A demonstrated ability to work successfully with diverse groups and expertise in applying anti-racism, anti-oppression, diversity, equity, and inclusion principles using an intersectional lens.

· Ability to organize and manage various assignments and adjust to changing priorities while maintaining high efficiency and thorough attention to detail.

· Resourceful and independent while comfortable working within an integrated development program and team-oriented environment.

· University degree is desirable.

· Working towards a Fundraising certification is desirable

Amnesty International is a movement of 10 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and worked to end violence against women. We are in solidarity with Indigenous peoples demanding that their rights be respected.

Amnesty International Canada is committed to employment equity, actively seeks diversity in the workplace, and welcomes and encourages applications from members of equity seeking groups including women, transgender, non-binary, and LGBTI individuals; First Nations, Metis, and Inuit individuals, persons with disabilities, and members of racialized and marginalized groups. We believe our work is stronger when it benefits from the experience, knowledge and wisdom of people who have faced systemic barriers, and encourage applications from qualified candidates who have lived experience as a member of historically underrepresented communities. 

AIC values qualified diverse candidates who bring skills that contribute to our anti-racist and anti-oppression transformational journey. At AIC, employees are expected to contribute to an inclusive environment and bring the knowledge, experience, and ability to incorporate anti-racism, anti-oppression, intersectionality, gender mainstreaming, inclusion, and accessibility practices to external and internal work and to all interpersonal interactions. Click to learn more about our Equity Journey.

At Amnesty International Canada, we are passionate about what we do, and we are proud of our achievements as a movement. To compensate our employees for the critical work they undertake, we reward them with an attractive, sector competitive salary and benefits package plus the opportunity to develop professionally.

 

Together with your resume, please forward a 1-page cover letter (250 words maximum) that includes your responses to the following questions: 

1.     How do you relate to Amnesty International Canada’s mission?

2.     How would your skills and experiences (personal and professional) translate into success in a fundraising portfolio?

3.     What does a commitment to ARAO and DEI mean or look like to you?

 

Applications must be submitted electronically through out Work With Us careers page.

We thank everyone for their expression of interest-and truly appreciative of the time individuals put into applying-but with the limitation of time only those selected for an interview will be contacted. Amnesty International Canada is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process